Set payment issues on your account

If you endeavor to buy something on Google Play merely your payment is declined or won't process, effort the steps below.

If you've bought something and so accept a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the tiptop, select Alerts Notification bell icon.
  3. If you lot accept a red warning, enter your payment data and wait for the team to respond.

    Google Pay notifications

  4. Check your e-mail for the review results.

Effort to pay with a different payment method

If at that place'south a problem with one payment method you tin can endeavour paying with a unlike one.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Become back to the detail you desire to buy & tap the toll.
  3. Tap the current payment method.
  4. Choose a unlike payment method or add a new i.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit menu errors

There may be a trouble with your credit or debit carte if you see ane of the following error letters:

  • "Unable to process payment: low bill of fare balance"
  • "Unable to complete transaction. Delight use another class of payment"
  • "Your transaction cannot exist completed"
  • "Unable to consummate transaction: expired card"
  • "Right this menu info or try some other card"

To fix these errors, endeavour the following steps:

Make sure your card & address information is up to appointment

Expired credit cards or old billing addresses are a common reason for payments not to piece of work properly. To update this data apply Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Notice the payment method you are trying to use for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update whatsoever expired payment methods.

Check that your card address matches the address in Google Payments

If your credit card is registered to a different accost that can cause the payment to exist declined. Check the nil code matches your current address.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Notice the payment method you lot are trying to utilize for the purchase.
  3. ClickEdit.
  4. Check that the accost listed matches the billing address of your bill of fare.
  5. If needed, update the accost.

Then, try your purchase once again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We will not be able to procedure the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to consummate the purchase.

Contact your bank or carte du jour issuer

Your carte may accept specific restrictions which crusade the transaction to be declined. Contact the institution that issued your card to inquire near the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (directly carrier billing, online banking, Google Play Rest, Gift Cards, and more)

If you run into "Your payment was declined due to an issue with your account"

If you see this bulletin, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a lilliputian more data to protect your account against fraud.
  • We need a little more than information to comply with Eu law (Customers from European union fellow member states simply).

To help fix these problems:

  1. Go to the payments centre.
  2. Take action on any errors or requests in the payments center.
    • Yous might need to verify your identity before you can buy annihilation through your Google Account.
  3. Brand sure your proper noun, address, and payment data are upward to date.

If you lot are trying to pay by straight carrier billing (pay through your mobile service provider bill)

If you're having problem paying through direct carrier billing, try the following:

  • Make sure you're continued to your carrier network, directly or by wi-fi.
  • Make certain yous've added straight carrier billing every bit a payment method.
  • Brand sure you lot're using the local currency.

If you still have problems, contact your mobile phone service provider for help.

If you can't add a payment method or have a trouble with a different payment method

If yous're having a problem with a unlike payment method, get to Google Payments to fix the consequence.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Await for any notifications or requests for information & provide anything that'due south asked for.
  3. Check that your address is up to date.
  4. Bank check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You lot must verify the carte du jour earlier you tin use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you accept multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse card.
  4. Within 2 days, you'll observe a temporary charge on your card argument along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method again:

  1. Ostend which menu yous desire to verify.
  2. Check how long ago yous tried to verify your card.
    • If less than 2 days: Expect upwardly to 2 days.
    • If more than 2 days: Check your card argument. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You lot tin can't use this carte for this purchase. Try to brand the purchase again with a unlike card.

If the card yous want to use isn't listed, follow the on-screen instructions to add a new card.

If you utilize dual SIM card devices

Check if the right SIM card is in slot 1 and remove any SIM card from slot 2.

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